The Nursing Professional’s Satisfaction with a Care Intervention as a Means for Knowledge Management

Abstract

Introduction: Satisfaction is the achievement of expectations in a given activity, determined by the positive responses about that activity given by users or participants, which ratifies the fulfillment of the requirements proposed for any intervention.
Objective: To assess the nursing professional’s satisfaction with a care intervention as a means for knowledge management.
Methods: A quantitative research of observational, descriptive and cross-sectional design was carried out at the primary healthcare level in Mayabeque Province in the period January-April 2021. The universe was made up of 44 nursing professionals who provide nursing care to people with acute myocardial infarction. A descriptive satisfaction survey validated by experts was applied using Aiken's V coefficient, and the Iadov's technique was applied to calculate the individual and group satisfaction index using Iadov's logical chart.
Results: It was found that 86.36 % of the respondents showed clear satisfaction with the nursing care intervention, 9.09 % were more satisfied than dissatisfied, 2.27 % gave undefined and contradictory answers. The group satisfaction score showed a value of 0.90, within the range of very satisfied.
Conclusions: The assessment of the nursing professional’s satisfaction with a care intervention as a means for knowledge management was satisfactory, as expressed in the high group satisfaction score and the given criteria, which evidence the importance that they attribute to the proposed intervention.