Benchmarking in Nursing within the Cervical Cancer Early Detection Program

Abstract

Introduction: Nursing actions in the family doctor's office are determinant for the Cervical Cancer Early Detection Program.

Objective: To describe good practices incorporated into the nursing actions performed at the family doctor’s office number 9 of Policlínico Felo Echezarreta Mulkay, based on the study of a reference clinic with good results.

Methods: A descriptive and cross-sectional research was conducted in the period 2019-2020. Competitive benchmarking and process study was used in two medical offices: the number 9, with improvement reservations; and the number 13, as a reference family medical office. The study group consisted of 4 health professionals, 4 health brigade members, and 48 women with positive Papanicolau test. Interviews and a questionnaire were applied. A qualitative, thematic and content analysis of the information was carried out, as well as a priori categories were identified from the theoretical referential.

Results: Among the good practices for the improvement of the family medical office number 9 are the association of women with work centers, the use of social networks such as WhatsApp and Messenger, as well as the association of retired women in support of the health brigade members.

Conclusions: The study of the reference family medical office provided evidence of practices applicable in the family medical office number 9 for improving its results, as well as evidence of the applicability of integrating competitive benchmarking and the study of processes in the incorporation of good practices for improving nursing actions linked to the Cervical Cancer Early Detection Program.